The St. Vincent Electricity Services Limited (VINLEC) reinforced its commitment to world-class customer service through a two-day intensive workshop designed to enhance the skills of its customer-facing team. The workshop brought together twenty (20) VINLEC staff from across departments to focus on best practices in customer engagement, effective communication, and service recovery. Delivering the opening remarks, Miss Keisha Phillips, Officer in Charge at CED, commended VINLEC for its consistent investment in staff development. The overall sentiment was one of gratitude and a shared commitment to building on VINLEC’s strong reputation for customer service. The workshop reflected VINLEC’s commitment to continuous improvement and stakeholder engagement.