It turned out that she had been badly let down by a previous therapist, who had quite suddenly blanked her—not returning her emails and calls to make a next appointment. Any possibility that Afra might have been unusually demanding or difficult to work with was quickly dispelled by our own sessions together. I have also had new clients tell me of previous therapy where the therapist sometimes talked about their own problems instead of those of the client. The therapists owned up to slips such as using inappropriate language; consistently calling the client by the wrong name until the client pointed it out; and missing the chair when going to sit down. We are all human, but there is no room for ego to get in the way when therapists are privileged to be entrusted with others’ deeply personal information and suffering.