I was recently speaking with someone about her experience as an employee for a large organization in the corporate world. To take a simple example, it's obviously not a clear goal to say that Josephine "is expected to be good at making widgets." If the shared expectations were well and thoughtfully created at the outset, the back-end evaluation was generally a straightforward process. Management isn't an easy job; anyone who says it is probably hasn't managed a whole lot of people. But being complicit in unclear job expectations wasn't one of them.