The VA deal is dwarfed by the $5.6 billion, 10-year IDIQ contract Salesforce signed with the U.S. Army in January 2026 — though both are ceiling values, not guaranteed revenue. The VA deal is dwarfed by the $5.6 billion, 10-year IDIQ contract Salesforce signed with the U.S. Army in January 2026 — though both are ceiling values, not guaranteed revenue. Salesforce landed a monster contact center deal with the US Government, the latest in a line of moves by federal agencies to ramp up customer experience. It's a big number for a contact center and case-management modernization effort. Salesforce Isn't Alone on Major Contact Center Government DealsSalesforce's push is largely a CRM-and-data play.