IT leaders now see AI knowledge as critical to success. "A lot of what makes an AI system work comes from testing, trial and error, and the experience of the people building it," Dearnley noted. Next stepsTo make AI knowledge more accessible, start by creating an inventory of every AI system currently used across your organization -- including shadow AI tools adopted by individual teams without formal approval, Dearnley said. "For AI, knowledge transfer is less about explaining the system and more about preserving the ability to test it." Sanjay Kukreja, CTO with business process management and technology consulting firm eClerx, also emphasized the importance of creating an AI system inventory.