NiCE and RingCentral are deepening a decade-old alliance by consolidating customer and employee communications onto unified, AI-driven platforms. The two companies on July 23 announced a multi-year agreement under which NiCE will resell RingCentral's unified communications as a service (UCaaS) solution, RingEX. They also extended their existing deal to market RingCentral Contact Center, powered by NiCE CXone, for an additional year. RingCentral continues to bring NiCE's CXone platform to its customers, while NiCE now offers RingEX to organizations seeking integrated customer experience and employee communications. Vendors are responding by merging contact center and UCaaS with communications platform as a service (CPaaS) capabilities, preserving context across phone, chat, SMS and video for faster resolution.