Others… not so much because the person feels the urge to grumble and complain, no matter how tiny the inconvenience. One super entitled woman made a ridiculous complaint about her order at a restaurant, and the management’s epic response, which included a 5-minute video, went viral on the internet. It’s in the restaurant’s best interest to grow and preserve its reputation as much as it can. They went over Susan’s review and completely dismantled it by providing supporting evidence on how the events went in reality. To avoid fake reviews, it is important to look for signs such as the recency and quantity of the feedback.