The pattern: Uber joins Salesforce, Block, Klarna and others that have tied customer service headcount reductions directly to AI agents handling more of the workload. Uber joins Salesforce, Block, Klarna and others that have tied customer service headcount reductions directly to AI agents handling more of the workload. Uber is cutting customer service jobs, and it's putting the reason in writing: robots, or, as we have come to know them, artificial intelligence. Uber Joins a Growing List of AI-Attributed Customer Service CutsUber isn't the first company to point to AI when trimming customer-facing teams. Customer Service Layoffs Tied to AI in 2026The companies below have specifically cut customer service, support, or community operations roles and cited AI as a driving factor.