Technology-driven change is happening more frequently than ever, yet success is hardly guaranteed. Just one in five organizations achieved the expected benefits from their transformation initiatives or projects 75% or more of the time, according to research firm Gartner. “The rest are expensive failures,” says Cynthia Phillips, Gartner senior director. “As change velocity and cost pressures have increased in parallel this year, organizational change management is a critical activity anytime success is predicated on people adopting change.”