PlayFACTO by Funworks' Karren Batara shares how trust, communication, and human-centred collaboration became the foundations of stronger teams and better employee engagement. Many organisations believe employee experience initiatives begin with engagement programmes, wellbeing campaigns, or workplace perks. The biggest lesson was that employee experience is shaped more by everyday interactions. Q What challenge behind the scenes tested your team the most, and what did it teach you about building stronger employee experience programmes? We focused on improving how people experience work daily, how they communicate, support one another, and navigate challenges together.