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SAP CFO says AI must move beyond chatbot 'low-hanging fruit' before seeing returns
['Leo Marchandon', 'July', 'Min Read']
Yahoo Finance - Business finance, stock market, quotes, news
Companies have poured money into generative AI but are still seeking evidence of broad productivity gains, and SAP is arguing that the returns will come less from general-purpose models than from governed systems embedded in specific business processes.
CFO Dominik Asam told reporters after SAP's second-quarter results that the "lion's share" of AI token consumption today was spent in "low-hanging fruits" coding assistant and chatbots, where AI's hallucinations matter less because the output carries limited risk if it fails.
"If you have some hallucinations in the process, the errors will actually compound statistically over many steps," Asam said, referring to finance workflows.
The "high-hanging fruit" of AI, Asam said, is less about applying a generic plug-and-play large language model across a company than about building systems around specific businesses.
That requires companies to make their own data usable and governed, so AI can operate with the knowledge of the company.