WZMH Architects has transformed the Level 2 washrooms at CF Toronto Eaton Centre into a customer-focused amenity. The project reflects a broader shift in retail design, where such features are becoming more important to the overall visitor experience. Located near the Queen Street entrance, the renovated washrooms serve thousands of visitors daily and were redesigned as part of Cadillac Fairview’s broader efforts to enhance the overall visitor experience at the shopping centre. Given the high volume of daily users, durability and long-term performance were central to every design decision. Working around significant structural and mechanical conditions, the design optimizes the compact footprint to improve functionality, increase capacity, and maintain user comfort, privacy, and accessibility.