By Alexandra Skores, CNN(CNN) — Delta Air Lines pilots and dispatchers didn’t look at all available weather information when they sent a plane into a damaging hailstorm in Italy in 2023, Italian transportation investigators ruled in a report published Thursday. On July 24, 2023, the Boeing 767 took off from Milan’s Malpensa Airport headed to John F. Kennedy International Airport and quickly encountered severe turbulence and hail. The “delayed decision of the crew” to change the flight path caused damage to the plane, the report concluded. Air traffic control did not warn the flight of hail, but the pilots did not ask for it, the report also notes. Delta’s meteorology department “could possibly forecast in advance the meteorologic phenomenon along the planned flight path by use of the satellite radar images,” investigators reported.