The customer ambassador program aims to raise awareness of the upcoming changes and to ensure riders are prepared for the implementation of the updated network. Photo: Marc A HermannNew York’s Metropolitan Transportation Authority (MTA) is relaunching the Customer Ambassador Program to raise public awareness of the final route changes coming up in the Queens Bus Network Redesign, which will mark the full implementation of the bus service improvement plan across the borough. The Customer Ambassador Program will run through Sept. 12. “We’re bringing back our Customer Ambassador Program to remind customers of the improvements coming to their neighborhood and to plan,” said New York City Transit President Demetrius Crichlow. After an extensive outreach process of over 250 events, including a public hearing, and more than 18,000 comments, the final version of the Queens Bus Network Redesign was approved by the MTA board in January.