MBTA’s 16 new fare engagement representatives boosted fare collection by up to 35% within weeks of deployment in 2024. Photo: MBTAThe Massachusetts Bay Transportation Authority (MBTA) announced that fare checks as part of its Fare Engagement Program will soon begin within the subway system. Beginning September 8, fare engagement representatives will begin issuing formal warnings and citations to riders who have not tapped at a fare gate or farebox. MBTA's New Fare Engagement Team Boosts CollectionsIn October 2024, the MBTA hired and trained 16 fare engagement representatives to answer rider questions about fares. Know that our fare engagement representatives dressed in blue shirts will be moving to the next step of ensuring fare compliance by all."