Both the MBTA's new online booking portal and mobile app were reviewed for accessibility and tested by internal and external users. Photo: MBTABoston’s MBTA announced the launch of “The RIDE – MBTA” mobile app and a new online booking portal for paratransit RIDE customers. I’m proud of our Paratransit team for their commitment to improving the rider experience,” said MBTA GM/CEO Phillip Eng. Customers can now book trips in three ways:PortalAppPhoneBoth the online booking portal and mobile app were reviewed for accessibility and tested by internal and external users. “It’s important that we keep evolving and improving both our operations and customer experience,” said MBTA Chief of Paratransit Services Michele Stiehler.