But delivering the types of mobile experiences healthcare consumers crave takes more than launching a health system app. Here are three essential ways to gain a competitive advantage with mobile by elevating the patient experience and engagement. Foundationally, health systems must leverage a mobile platform that can bring all consumer-facing digital elements together into a single mobile app. In addition, the infrastructure supporting mobile app design must allow for customization and the ability to bring in best-in-class offerings. Bottom-line, mobile apps must be built from a vendor-agnostic platform that allows the health system to tailor mobile offerings to their population’s needs to provide optimal value.