CareCloud, a cloud-based EHR/practice management platform, today announced its top predictions for 2018, including modern mobile technology redefining how medical groups deliver patient experience alongside patient care. CareCloud researchers tracking the intersection of technology with patient expectations believe that a rising tide of patient consumerism, combined with regulatory and financial trends, will make 2018 the year medical practices invest in modern mobile technology and hardware that strengthen practice-patient interactions. “With patient out-of-pocket costs now accounting for 20-30 percent of a practice’s revenue, a better patient experience is good medicine for the bottom line,” said Ken Comée, CEO of CareCloud in a statement. All of which are key requirements given the growing importance of the patient payment process and rising patient expectations. Medical practices will be expanding their focus on the patient experience in 2018, using techniques from the likes of Disney and Ritz-Carlton to train staff and create cultures of incredible service.