What is Agentic AI? Agentic AI is understood to be a kind of autonomous AI that can handle complex tasks, using LLMs to reason, plan complex, multi-step tasks, and adapt to dynamic situations. What that means to peopleSo, you might have built an agentic AI system that picks up information on your behalf to feed back to you in a requested format. Gartner predicts that by 2029, as many as 80% of customer service issues will be resolved autonomously using agentic AI. (Apple likely hopes to handle at least some of those calls itself using Apple Business Chat).