An IRDAI order has been issued to Shriram Life Insurance Company Limited following a remote inspection conducted in 2020. With regards to acknowledgments not available, insurer submitted that they have challenges in obtaining delivery confirmations from service providers. Insurer submitted that they send an auto-mailer in response to the customer mail as an acknowledgment. The policyholders can also download the policy documents through “Shri Mithra” app or through its chat bot “ShriA” and through DigiLocker. For the balance 28% of the cases are regular premium cases wherein the underwriters accept the case only after financial evaluation i.e.