VIA 313 using AI to manage phone orderingPhoto: VIA 313August 27, 2025VIA 313, a Detroit-style fast casual concept, has partnered with Kea, a conversational AI company for restaurants, to manage phone orders across its more than 23 locations. Kea's voice AI now handles 100% of VIA 313's inbound calls, taking orders with a tone and script tailored to the brand's hospitality. For fast-growing chains, managing high volumes of phone orders with limited front-of-house staff can be a challenge. This allows VIA 313 staff to focus on in-house diners, enhancing the brand's family-style experience. "We're bringing cutting-edge tech to family-style operators like VIA 313 so they can not only survive but thrive."