Australia’s largest telco has been ordered to pay a penalty of $18m after it switched almost 9000 people to a lower speed internet plan without telling them. According to the ACCC, between October and November 2020, Telstra through its Belong NBN brand migrated 8897 customers from internet plans with a maximum upload speed of 40 megabits per second (Mbps) to a service that provided a maximum upload speed of 20Mbps. Telstra did not tell customers of the change in maximum upload speed in their service. Camera Icon Telstra will pay $18m in fines. In May 2020, NBN Co launched a series of new consumer speed tiers, including a 100/20Mbps tier, which provided a maximum download speed of 100Mbps and a maximum upload speed of 20Mbps.