Digital transformation has become a cornerstone of modernization for governments worldwide, enabling institutions to operate more efficiently, citizens to access services more conveniently, and economies to capture new productivity gains. System fragmentation, shortages of skilled talent, and limited user engagement have slowed progress and limited the extent to which digital investments generate meaningful productivity gains. People form the engine of digital transformation. Building and sustaining a capable workforce is essential to ensure that GovTech reforms move from paper to practice. Digital transformation must ultimately improve how users interact with government, reducing time, cost, and complexity.