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Hundreds of complaints a year for SAAQ: Quebec Ombudsman report
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CityNews Montreal
The Quebec Ombudsman has once again examined the Société de l’assurance automobile du Québec’s (SAAQ) failed digital transformation.
It notes that it has “still” received a large number of complaints, although fewer than last year.
In 2024-2025, the Quebec Ombudsman received 569 complaints about the SAAQ, 30 per cent of which were found to be substantiated.
For example, it states, the SAAQ continued automatic withdrawals from a citizen who had sold her vehicle.
Since she never got through, she asked the Quebec Ombudsman for help, who intervened, notably by canceling the amount she was claiming.