When I tell people that I teach conflict management, I get one of three responses:“Wow, that’s interesting.” (Yes it is!) ), or“Conflict management … what’s that?”I’ve been privileged to teach with the Center for Applied Conflict Management at Kent State University for many years. Chalk drawing on the ground near the memorial to slain student Jeffrey Miller at Kent State University. In our Introduction to Conflict Management class, students learn and practice the basic skills needed for successful conflict management, including listening, assertive communication, and principled negotiation. It’s especially gratifying when I hear from former students who continue to successfully use the skills they learned in class.