Survey shows internet now treated as essential utility, but gaps in strategy and service hinder performance in multifamily propertiesMaravedis Research recently completed its annual Property Owners’ Telecom Strategy & Sentiment Survey, gathering insights from 65 multifamily property owners, managers, and executives across the United States during Q3 2025. The industry’s Net Promoter Score indicates considerable room for improvement, with only 29% of property owners actively recommending their current ISP providers. Despite this correlation, many property owners — particularly those managing portfolios under 5,000 units — have not yet developed codified standards. Revenue generation and service qualityMost surveyed property owners generate between $50 and $100 in annual telecom revenue per unit, with monetization representing a primary strategic goal for many organizations. Rather than treating internet service as a loosely managed amenity, properties that implement structured governance tend to achieve better outcomes.