AmplifiAI, a Plano, TX-based provider of an AI-powered platform transforming enterprise contact center performance, raised $33.7M in Series B funding. The round was led by CVS Health Ventures, with participation from existing investors LiveOak Ventures and Dallas Venture Partners. The company intends to use the funds to expand operations and its development efforts. Led by CEO Sean Minter, AmplifAI provides a platform that unifies customer surveys, voice recordings, chat, and chatbot conversations with metrics, behavioral data, contact reasons, and systemic product or process issues. By applying generative AI to this multi-channel data, it not only uncovers hidden customer pain points but also generates real-time coaching, workflows, and automated actions.