The HVAC industry’s workforce shortage doesn’t look like it’s going away anytime soon and, on average, there are about 42,500 HVAC job openings each year. These aren’t small hurdles, but more and more contractors are leveraging advanced software to help level the playing field. What if software could help to diagnose what the problem likely is, and assign a technician with matching skills? Associa, a community management organization with over 9,000 employees, leveraged its IFS Field Service Management (FSM) platform to increase the mobility of its service technicians. “One of our HVAC contractors was struggling with drive times that were killing their profit margins.