In January this year, a TaskUs agent in Indore, India, was caught on camera using her mobile phone to snap screenshots of her workstation. Two employees finally cracked under pressure — they admitted to stealing sensitive data belonging to U.S.-based crypto firm Coinbase. Months later, in May, the data breach became public with one of the crypto investors suing the BPO in a New York court. And that’s the crux of the problem: BPOs handle ultra-sensitive client data but often fall short on offering competitive pay. “You can never be 100% certain that you will never have a security breach.