There’s a notable intersection between business and knowledge process outsourcing and academics — and Bill Hefley’s life experiences meet right in the middle. “But we still teach the way we used to teach. Filling in the gapsTechnology companies have long had their own training programs aimed at developing talent beyond secondary education levels. Hefley taught for the Executive Consulting Institute in the 1990s, IBM’s showcase training program for customers and consultants. “To prepare them and to give them a framework and a practical type of training so that they can learn how to adapt to this technology.”