When ServiceNow announced AI Experience earlier this week, the company framed it as a "unified, conversational front door to enterprise AI." What AI Experience actually doesBut before we get into that, let’s address what the UI upgrade aims to achieve. AI Experience brings together five distinct capabilities, each designed to handle different aspects of enterprise work. My takeServiceNow's AI Experience launch represents the execution of a strategy that's been years in the making. The company is making an explicit play for dominance, and AI Experience is the vehicle for that ambition.