Dive Insight:Though Chick-fil-A came in last for drive-thru times, that changes dramatically when adjusted for the total number of cars in the drive-thru — a way of accounting for traffic. When grading on that curve, Chick-fil-A and Dutch Bros have the fastest drive-thru times, with both slightly above 2 minutes, 30 seconds. Intouch Insight measured 120 total orders across three brands that included an interaction with drive-thru AI. Speaker clarity and suggestive selling were also substantially higher on AI orders, and main item temperatures met expectations somewhat more. Intouch Insight based its analysis on 165 mystery shopper occasions per brand, and also analyzed 120 total interactions with drive-thru AI.