Threat actors like Scattered Spider have turned social engineering into a science, and your help desk agents are their primary target. FastPassCorp has assisted several large organizations with implementation of secure user workflow, and has gained a superior experience in the field documented in the available guides and videos. Do that, and the service desk stops being a soft target and starts acting like a proper control. If you’d like to know how you can protect your service desk and agents against a Scattered Spider or other social engineering attack? Have a look at our videos and guides for implementing a secure user verification workflow or contact us for a meeting on your situation.