The lawsuit alleged home prices were inflated by secret feesCLASS ACTION Zillow hit with claims it ‘deceived’ users with secret feesA MAJOR real estate marketplace company is facing a class-action lawsuit. Zillow was hit with claims that the company allegedly "deceived" users with secret fees. Taylor said he clicked the "Contact Agent" button on a house he was interested in thinking he was contacting the listing agent. "He did not know that he would be routed to a Zillow agent," the suit stated. Taylor believed he had no other option than to use the Zillow agent.