Datatel’s latest podcast discusses how shifting these transactions from live agents to PCI-compliant Interactive Voice Response (IVR) payment systems can create significant operational and financial advantages. Episode Highlights:Cost Advantage: IVR payment calls cost $0.48–$0.90 versus $3–$6 with live agents—a savings ratio of at least 5-to-1. “Leaders invest heavily in automating back-office processes, but phone payments are often overlooked,” said Barnard Crespi, Co-CEO at Datatel. Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.