No one would think that a retailer such as Sears goes against their return policy and makes it difficult and costly to cancel an online order and request a refund. Here is how Sears handled an order I had just placed online:I had a $25 gift card from Sears. I called their customer service number at 1-800-349-4358. Why would Sears spend money shipping the item I do not want? So not only was their customer service and refund policy terrible, their social media response and support services was a perfect example of how to fail in the social media world.