Consumer-grade AI tools, such as chatbots and generative systems, are not suited to professional applications and workflows, yet are being widely used within them, leading to poor results and growing mistrust in the technology. Stories are rife of experienced, highly qualified workers using consumer AI systems with scant due diligence. In our own work to implement AI, we've seen the contrast between general tools and dedicated professional ones. He adds:Within our professional business, we've been using AI for a long time, 20 or 30 years. ChatGPT doesn't have access to curated legal content, and neither do Google Gemini or the rest.