Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. "I was able to rebalance my headcount on my support," Benioff said. AI has been a boon for Salesforce, with the firm offering Agentforce and other AI-powered tools to its customers and for other companies. (Photographer: David Paul Morris/Bloomberg via Getty Images / Getty Images)Benioff said that he doesn’t see managing a workforce that combines humans and AI agents as some nightmarish future. Benioff’s remarks come just months after he told Bloomberg that AI "is doing 30% to 50% of the work at Salesforce now."