OpenTable launches AI concierge, but do we really need a bot to book dinner?

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OpenTable launches AI concierge, but do we really need a bot to book dinner? But in an era of sweeping automation, is AI really the solution diners need, or does it just add another layer of complexity? OpenTable’s Concierge was designed with the intention of filling that gap. The AI arms race in hospitalityOpenTable is far from alone in exploring AI for the dining and travel industries. Ultimately, OpenTable’s AI Concierge is an ambitious attempt to merge restaurant research, discovery, and booking into a single interface.