“What is going on with my family member’s case? Is there any update?”The loved ones of crime victims are often desperate to know where a case stands, he said. It’s been more than a year since a gunman shot and killed Denzel Chan as he watched the West Indian Day Parade on Eastern Parkway in Brooklyn. Weeks after the shooting, the NYPD released an image of a teen and said he was wanted for the crime. The communication helped the woman as she grieved her daughter’s killing, and she came out of the experience with a stronger connection to the local precinct, Saunders said.