BofA Leverages GenAI To Enhance Services

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New features let employees to focus on creativity, conversation, and addressing complex client needs. Bank of America (BofA) revealed this week significant ways that artificial intelligence is enhancing its services for clients and employees alike through the strategic deployment of generative AI (GenAI), demonstrating a leap forward in how the institution harnesses AI. Two recent initiatives, the CashPro App’s AskGPS and Capital Markets Insights, highlight its commitment. AskGPS, an in-house GenAI assistant, is transforming how BofA’s Global Payments Solutions (GPS) team serves its more than 40,000 business clients worldwide. The new feature provides C-suite and treasury teams with a centralized, mobile view of market and issuance data for Investment Grade Capital Markets.