You swiftly requested a refund of VAT from Arnold Clark, but it refused and simply told you to ask HM Revenue & Customs. It confirmed disabled drivers cannot reclaim VAT from them but must instead seek a refund from the dealer, which assesses eligibility. I asked Arnold Clark why you hadn’t been steered in the right direction by staff and whether it would consider refunding the VAT. A spokesperson for Arnold Clark adds: ‘We cannot advise on specific funding options or support available outside of the [Motability] scheme. British Gas refund was made out to my late sisterI am executor for the estate of my sister, who passed away in June 2024.