The firm says I must upgrade to a smart meter, but I don’t want to. > Read all of our consumer rights expert Dean Dunham's previous columnsAt 35 years old, your meter is well beyond the usual certification period. However, what your supplier cannot do is force you to have a smart meter installed. Dean Dunham replies: The crucial point here is that your key consumer rights do not just come from the warranty – they are set out in the Consumer Rights Act 2015. You should put your position in writing to the retailer, quoting your rights under the Consumer Rights Act, and request a free repair or replacement.