TL;DR A new leak suggests T-Mobile will push almost all major customer service actions into its T Life app by 2026. Just yesterday, we learned that T-Mobile’s current CEO will be stepping down in November, signaling a shift to an AI-centric, digital-first future. According to an internal roadmap released by a disgruntled salesperson, nearly 100% of major customer service actions will be handled through the T Life app by the end of 2026. 26 % I prefer a less centralized approach with multiple apps and more customer service options. It’s unclear if the company will eventually deprioritize its phone-based customer service options or not, but it certainly wouldn’t be too surprising.