The suit claims that when a consumer clicks the “contact agent” button on a listing on Zillow, they are directed to a Zillow-affiliated agent and not the listing agent of the property. The suit is seeking class-action status for all U.S. consumers who have purchased a property listed on Zillow and were represented by a Zillow-affiliated buyer’s agent. In an emailed statement a Zillow spokesperson wrote that the company plans to “vigorously defend” itself against the allegations. “This complaint fundamentally misrepresents how Zillow operates and the value we’ve delivered to buyers, sellers and real estate professionals for nearly two decades. In mid-August, Hagens Berman initiated an investigation into real estate agent practices regarding home sale transactions.