Cruise ship passengers frequently contact Consumer Rescue after falling victim to scams during their travels. Fake cruise line customer service (scam call centers)The fake cruise line customer service scam hits passengers before the trip even begins. Cruise passengers who sail to or from England can obtain that ETA through gov.UK for £16 (about $22). Related: 2 more cruise ship passengers say they were scammed in Nassau, the Bahamas. How to avoid this scam:Book your cruise excursions through your cruise line: Remember, if you book an excursion through your cruise line and your ship deviates from its course, you’ll get an immediate refund.