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Revolut still the worst UK firm for fraud complaints, warns Which?
['Chiara Cavaglieri', 'Senior Researcher']
Which? News
Revolut has once again recorded the highest number of fraud and scam complaints escalated to the Financial Ombudsman Service (FOS).
reveals that fraud complaints from customers of the e-money provider continue to outstrip all banks, as they did in 2023.
reveals the firms attracting the most fraud complaints, how uphold rates compare, and what the banks have said in response.
The data is split between authorised push payment (APP) fraud and other scam or fraud complaints.
Other fraud and scam complaintsIn 2024, the FOS received 2,631 other fraud and scam complaints (not APP fraud) from Revolut customers.