Workers have access to 150 years of Kraft Heinz expertise in ketchup production. “This is not the first AI agent to be deployed at Kraft Heinz,” Pat Nestor, head of decision intelligence products and platforms, said in an email to CIO Dive. This year, 42% of companies are abandoning the majority of their AI projects, up from 17% in 2024, according to an S&P Global Market Intelligence report published in March. Kraft Heinz executives have touted a number of beneficial, worker-facing AI use cases, such as within the pickle-producing process and across its supply chain. “We know it’s essential that we preserve and protect our subject matter experts’ knowledge and commitment to quality.”Despite the AI inroads, significant changes lie ahead for Kraft Heinz.