Dubai Electricity and Water Authority (DEWA) enabled customers to seamlessly complete more than 7.2 million transactions across several digital platforms during the first half of 2025. These transactions included 1.1 million transactions via its website, 2.6 million transactions through its smart app and 3.5 million transactions through partner-supported platforms, helping DEWA to achieve a digital service adoption of 99.5%. “At DEWA, we have a secure and advanced digital infrastructure that keeps pace with our ambitions for digital transformation and our efforts to make Dubai a global centre for innovation and technology. DEWA has a comprehensive ecosystem of ‘green’ digital channels, including its website, smart app and customer care centre systems, all of which operate through green data centres that rely fully on clean energy. Rammas is available across several platforms, including DEWA’s website, smart app, Facebook page, Google Home, service robots, WhatsApp Business at 04-601 9999 and Amazon’s Alexa.