Photo credit: Wawanesa InsuranceShe first joined insurance in 1989 as a secretary-receptionist for a brokerage, gradually taking on apprenticeship roles in billing, archiving, damage insurance, renewals, as an insurance broker, and eventually, as an underwriting clerk. Today, as an Intermediate Underwriter in Personal Lines at Wawanesa, Pelletier brings a wealth of experience and strong collaboration to every broker and client relationship. “I am deeply honoured and grateful for this recognition,” Pelletier says of her award nomination by Fort Insurance, a member of the Canadian Broker Network, Canada’s largest network of independent brokers. “These tools are helping underwriters save time on certain tasks, but underwriting still requires a personal touch.”Q: What skills are needed for underwriting leadership? The program is exclusive to CBN in partnership with Canadian Underwriter magazine.